Return Policy
RETURNS & REFUND POLICY
30 DAYS RETURN & REFUND POLICY FOR THE UK
Important information:
30 days return period
7 days to process refunds
No restocking fee
We have a 30-day return policy, which means you have 30 days from the date you received your item to request a return.
RETURN POLICY
To be eligible for a return, your item must meet the following requirements:
- The product must be in the same condition that you received it, unworn and unused, with the original tags and labels attached.
- The packaging must be undamaged and in its original condition.
- The return must be accompanied by a returns form, which you can download here: Returns Form.
- The merchandise must not show any signs of use.
- Please include your order number.
- Please attach photo or video evidence that clearly shows the problem (for products that are damaged, not as described, or incorrectly shipped). If the problem proves to be justified, we will bear all costs to deliver a replacement product as soon as possible.
RETURNS AND SHIPPING COSTS
Always make sure that your package has a track & trace code. Without proof of shipment with a track & trace code, lost returns will not be refunded. Sending a return shipment without a track & trace code is at your own risk.
As a customer, you are responsible for the costs of the return shipment, including any customs duties. These return costs will not be refunded. If the package has the status "lost in transport", we are not responsible for the return shipment.
RECEIVED THE WRONG ITEM OR WRONG SIZE?
If you have received the wrong item or the wrong size, we will send you the correct item free of charge!
Send the package (with track & trace) to the following return address:
…
Return Address
Click here to download the Return Form.
Contact Information:
Customer Service: Monday - Friday: 09:00 AM to 5:00 PM
- Email: Littledreamies@gmail.com
- Phone: +31 6 5783 0057
- Address: Begoniastraat 18, 6466 VR Kerkrade, The Netherlands
- Store Name: Little-Dreamies
- Company Registration Number: 96387343
CONTACT US
We strive for optimal customer satisfaction. Do not hesitate to contact our specialized customer service team via the contact details above or by filling out the contact form on our contact page. Your feedback is very valuable to us. We aim to respond within 48 hours.